Join Our Exceptional Team

About the Role

This role owns the client experience from first inquiry through event completion — ensuring strong lead conversion and a consistently elevated experience at every touchpoint. The Client Experience Manager is responsible for the full client journey and operational consistency of The Green Ridge Club, as it directly relates to prospective and booked clients. This role ensures that every inquiry is handled promptly, every event is properly coordinated, standards are consistently upheld, and nothing falls through the cracks.

This position reports directly to the Owner and works closely with Event Directors, the culinary team, and the marketing team to strengthen revenue and elevate the client experience.

This is a full-time, in-person position.

What You'll Own

Sales & Lead Management

• Our entire client pipeline — from first inquiry to signed contract

• CRM integrity, automations, and lead nurturing strategy

• All client communication including inquiries, proposals, contracts, and invoices

• Venue tours — scheduling them, conducting them, and closing them

• Booking metrics and pipeline reporting

• Warm/cold lead reactivation and monthly engagement campaigns

• Upsell strategy at the booking stage

Booked Event Support

• Work with the Event Directors to identify opportunities to enhance the client experience after booking

• Conduct post-event follow-up with hosts to gather feedback and generate reviews and referrals

• Own Key Performance Indicators (KPI) tracking and reporting across the sales pipeline and booked events, delivering regular updates and insights to the owners

• Evaluate and pilot new software tools to improve operational efficiency and streamline internal processes

Events & Marketing

• Bridal expo preparation, attendance, and follow-up

• Planning and coordination of all Green Ridge Club in-house events

• Creation of marketing materials for in-house events, tours, and bridal shows

Operations

• Vendor and supply management — office, linen, and general ordering

Ideal Candidate Profile

We are seeking a polished, high-capacity leader who combines operational discipline with creative vision. The ideal candidate:

• Has 3–7 years of experience in hospitality, event management, sales, or a similar client-facing environment

• Presents professionally and confidently in all settings and takes pride in representing a premium brand

• Is confident, approachable, and enthusiastic when speaking with prospective clients and guests

• Naturally gravitates toward systems, documentation, and structured processes

• Is energized by building order, improving workflows, and raising standards

• Thinks critically and makes decisions that protect both guest experience and profitability

• Is a proactive self-starter who anticipates breakdowns and solves problems before they escalate

• Is creative and willing to experiment — comfortable testing new ideas, learning from failures, and continuously improving

• Constantly asks: "How can we elevate this? How can we differentiate? How can we create something memorable and increase revenue?"

• Thrives in structured, accountable environments while still bringing fresh energy and innovation

• Is motivated to grow into a venue-wide leadership role over time

• Is comfortable with CRM systems, event planning platforms, and technology in general

Schedule

• Monday–Friday: 9:00 AM – 4:00 PM (in office)

• 1–2 scheduled evening tour blocks per week as needed

• Saturday/Sunday tour availability as needed

Compensation & Benefits

• $50,000–$55,000 annual salary based on experience, plus bonus opportunities

• Paid Time Off

• Leadership growth opportunity

The Green Ridge Club is an equal opportunity employer.

As a Bartender, you will be the key mixologist, creating a vibrant and enjoyable atmosphere for our guests. Your expertise in crafting cocktails, exceptional customer service, and ability to engage patrons will contribute to the success of our bar services.

Job Responsibilities:

Mix and serve a variety of cocktails and beverages according to established recipes and customer preferences.

Engage with patrons, take drink orders, and provide recommendations based on their preferences.

Maintain a clean and organized bar area, including restocking supplies and disposing of waste.

Verify the age of customers to ensure legal drinking age compliance.

Handle cash transactions, process payments, and provide accurate change.

Monitor bar inventory, reorder supplies, and manage stock levels efficiently.

Create a welcoming atmosphere by interacting with guests and providing a positive experience.

Adhere to safety and sanitation guidelines in the handling and serving of alcoholic beverages.

Handle difficult situations with patrons diplomatically and professionally.

Collaborate with other staff members to ensure smooth bar operations during events.

Requirements:

At least 3 years experience as a bartender.

Proficient in mixing and garnishing cocktails with a strong knowledge of drink recipes.

Excellent customer service and interpersonal skills.

Knowledge of beverage trends and a willingness to learn and adapt.

Strong organizational skills to manage bar inventory and supplies.

Ability to work in a fast-paced environment and multitask effectively.

Knowledge of PA LCB guidelines and strict enforcement of legal drinking age requirements.

Flexibility to work evenings, weekends, and holidays as per event schedules.

Willingness to also bartend at off-site events, as required.

Team player mentality with effective communication and collaboration skills.

This position requires a dynamic individual who is passionate about mixology, customer service, and creating a vibrant and enjoyable bar experience for guests.

As a Banquet Server at the Green Ridge Club, you will play a crucial role in delivering exceptional service during special events and banquets. Your attention to detail, customer-focused approach, and ability to work in a fast-paced environment will contribute to the success of our guests events.

Job Responsibilities:

Set up banquet venues according to event specifications, including table arrangements and decor.

Greet guests and ensure prompt and accurate service.

Serve food and beverages, adhering to presentation standards and timing requirements.

Collaborate with kitchen and catering staff to coordinate the flow of service.

Monitor and respond to guest needs throughout the event, providing a positive experience.

Clear tables, handle used dishes, and reset banquet spaces efficiently.

Collaborate with fellow servers to ensure seamless and synchronized service.

Follow safety and sanitation guidelines in handling and serving food and beverages.

Assist in event breakdown and cleanup activities after each event.

Uphold a professional and courteous demeanor at all times.

Requirements:

Previous experience as a banquet server or in a similar hospitality or customer service role.

Ability to lift and carry trays and stand for extended periods.

Excellent interpersonal and communication skills.

Attention to detail in maintaining a clean and organized banquet space.

Ability to work in a fast-paced environment with a positive attitude.

Flexibility to work evenings, weekends, and holidays as event schedules dictate.

Willingness to also serve at off-site events, as required.

Team player mindset with the ability to collaborate effectively with diverse staff.

Customer-focused approach with a commitment to delivering exceptional service.

Basic understanding of food safety and hygiene practices.

This position requires individuals who are attentive, adaptable, and dedicated to ensuring that guests have a memorable experience during events and banquets.